FLICK · SUPPORT

Here to help you press play.

Find a quick answer below, or get in touch if Flick is not playing nicely.

Common questions

Which files can Flick play?

Flick plays MP4, MOV and HLS with Apple’s hardware decoding. Flick Pro adds its built-in VLC engine for formats such as MKV, AVI and WebM, and Flick will try the other engine when it helps.

Why won’t a network stream open?

Check that the link is complete and that your device has a connection. For a server on your home network, make sure your iPhone and the server are on the same network, or connected through the VPN you use to reach it.

Why can’t I see my Mac or NAS?

Make sure the server’s DLNA or UPnP sharing is turned on and that Flick has Local Network permission in iPhone Settings. You can also add a server directly by its address.

How do I import a video?

Open a video from the Files app or another app and choose Flick from the share sheet. You can also open supported links and streams directly in Flick.

Does Flick upload my library?

No. Flick has no account, analytics, or ads. Your files, playback progress, links, and server details remain on your device; Flick connects only to the media sources you choose.

Still need a hand?

Email contact@neue.my with your device model, iOS version, Flick version, and a short description of the problem. Include the file type or stream protocol when relevant.